Islam asks traders to give the customer right to return the goods. Allah’s messenger said whoever accepts back what he had sold to a Muslim, Allah will forgive his faults.
So as a follower of our Prophet Muhammad (SAW), we believe in refund policy.
1. Eligibility for Refund or Exchange
You may request a refund or exchange if:
- You received a damaged or defective product.
- You received an incorrect item that does not match your order.
- The product is unused, in its original packaging, and in the same condition as received.
Requests made after 30 days from the delivery date will not be accepted.
2. Refund & Exchange Options
If your claim is valid, you can choose one of the following options:
- Full Refund: We will issue a refund to your original payment method.
- Replacement: A new product will be sent to you free of charge.
- Exchange: You can exchange the item for another product of equal value.
3. How to Request a Refund or Exchange
To initiate a refund or exchange, please follow these steps:
- Contact Us at our email within 30 days of receiving your order.
- Provide your order number, photos of the damaged/incorrect product, and a brief explanation.
- Our team will review your request and guide you through the process.
4. Return Shipping
- For approved refunds/exchanges, we may provide a return shipping label or request you to return the product at your expense.
- Shipping costs are non-refundable unless the error was on our part.
5. Exceptions
Refunds or exchanges will not be provided in the following cases:
- Items returned after 30 days from the delivery date.
- Products that have been used, altered, or damaged by the customer.
- Items purchased during final sales or promotions, unless defective.
6. Processing Time
Once we receive your return, we will inspect it and process your refund or exchange within 7-10 business days.
7. Contact Us
For any questions regarding our refund policy, feel free to contact us.
